COURSE OUTLINE: Six Sigma Green Belt (SSGB)

Introduction to Six Sigma 1. History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.) 2. Evolution of Six Sigma 3. Defining Six Sigma – philosophy and objectives 4. Overview of Six Sigma DMAIC process

Stakeholders & Setting up a Six Sigma Project 1. Identifying and Documenting stakeholder requirements a. Identifying stakeholders and customers b. Data collection and analysis c. Determining critical requirements

1. Project Selection Criteria a. Identifying performance metrics b. Using Financial criteria to evaluate project benefits c. Maximizing project benefits for the organization

2. Project Planning a. Creating Project Charter b. Charter Negotiation

3. Managing Team Dynamics a. Initiating teams b. Stages of team evolution c. Maslow’s hierarchy of needs d. Motivation Techniques e. Conflict Resolution Techniques f. Management / Leadership styles g. Roles played by people in a project

4. Important project management & planning tools Six Sigma Methodology – Define

5. Inputs – Need for six sigma project, Executive management sponsorship, core team identified
6. Tools a. Organization hierarchy b. High level process maps c. High level Pareto charts d. Idea generation and categorization tools
7. Outputs a. Project charter b. Established metrics c. Problem statement d. Roles & responsibilities Six Sigma Methodology – Measure
8. Objectives of Measure Phase
9. Inputs – the outputs of the Define phase
10. Tools a. Data collection tools and techniques b. Measurement scales c. Validation techniques (Gauge R & R) d. Statistical distributions e. Data mining f. Run charts g. Process map h. Stakeholder tools i. Process costs
11. Outputs a. Well defined processes b. Baseline process capability c. Process parameters affecting CTQs d. Cost of poor quality (COPQ) e. Measurement system Six Sigma Methodology – Analyze
12. Objectives of Analyze Phase
13. Inputs – outputs of the Measure phase
14. Tools a. Ishikawa diagram b. Failure mode and effects analysis c. Hypothesis testing d. Process capability study
15. Outputs a. Important causes of defects b. Special and common causes of variation c. DPMO and sigma level Six Sigma Methodology – Improve
16. Objectives of Improve Phase
17. Inputs – outputs of the Analyze phase
18. Tools a. Returns on investment b. Solution design matrix c. Design of experiment d. Taguchi robustness concepts e. Response surface methodology f. Project planning and management tools g. Prototypes
19. Outputs a. Cost / benefit for different solution b. Selection of solutions for implementation c. Implementation plan Six Sigma Methodology – Control
20. Objectives of Control Phase
21. Inputs – outputs of the Improve phase
22. Tools a. Control plan b. Statistical process control c. Lean enterprise d. 5S e. Kaizen f. Kanban g. Total productive maintenance h. Measurement system reanalysis
23. Outputs a. Implemented solutions b. Revised measurement system c. Control plan for sustaining benefits d. Improves process capability e. Lessons learned  Case Study
24. Case Study Part 1
25. Case Study Part 2
26. Case Study Part 3

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Certification Exam [What is included?] Proctored Online Exam 90 Questions 120 minutes One mark awarded for every right answer No negative marks for wrong answers e-Certificate

Accreditation Body : 6SigmaStudy.com