COURSE OUTLINE: Six Sigma Green Belt (SSGB)
Introduction to Six Sigma
1. History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.)
2. Evolution of Six Sigma
3. Defining Six Sigma – philosophy and objectives
4. Overview of Six Sigma DMAIC process
Stakeholders & Setting up a Six Sigma Project
1. Identifying and Documenting stakeholder requirements
a. Identifying stakeholders and customers
b. Data collection and analysis
c. Determining critical requirements
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Project Selection Criteria
a. Identifying performance metrics
b. Using Financial criteria to evaluate project benefits
c. Maximizing project benefits for the organization
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Project Planning
a. Creating Project Charter
b. Charter Negotiation
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Managing Team Dynamics
a. Initiating teams
b. Stages of team evolution
c. Maslow’s hierarchy of needs
d. Motivation Techniques
e. Conflict Resolution Techniques
f. Management / Leadership styles
g. Roles played by people in a project
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Important project management & planning tools
Six Sigma Methodology – Define
- Inputs – Need for six sigma project, Executive management sponsorship, core team identified
- Tools
a. Organization hierarchy
b. High level process maps
c. High level Pareto charts
d. Idea generation and categorization tools
- Outputs
a. Project charter
b. Established metrics
c. Problem statement
d. Roles & responsibilities
Six Sigma Methodology – Measure
- Objectives of Measure Phase
- Inputs – the outputs of the Define phase
- Tools
a. Data collection tools and techniques
b. Measurement scales
c. Validation techniques (Gauge R & R)
d. Statistical distributions
e. Data mining
f. Run charts
g. Process map
h. Stakeholder tools
i. Process costs
- Outputs
a. Well defined processes
b. Baseline process capability
c. Process parameters affecting CTQs
d. Cost of poor quality (COPQ)
e. Measurement system
Six Sigma Methodology – Analyze
- Objectives of Analyze Phase
- Inputs – outputs of the Measure phase
- Tools
a. Ishikawa diagram
b. Failure mode and effects analysis
c. Hypothesis testing
d. Process capability study
- Outputs
a. Important causes of defects
b. Special and common causes of variation
c. DPMO and sigma level
Six Sigma Methodology – Improve
- Objectives of Improve Phase
- Inputs – outputs of the Analyze phase
- Tools
a. Returns on investment
b. Solution design matrix
c. Design of experiment
d. Taguchi robustness concepts
e. Response surface methodology
f. Project planning and management tools
g. Prototypes
- Outputs
a. Cost / benefit for different solution
b. Selection of solutions for implementation
c. Implementation plan
Six Sigma Methodology – Control
- Objectives of Control Phase
- Inputs – outputs of the Improve phase
- Tools
a. Control plan
b. Statistical process control
c. Lean enterprise
d. 5S
e. Kaizen
f. Kanban
g. Total productive maintenance
h. Measurement system reanalysis
- Outputs
a. Implemented solutions
b. Revised measurement system
c. Control plan for sustaining benefits
d. Improves process capability
e. Lessons learned
Case Study
- Case Study Part 1
- Case Study Part 2
- Case Study Part 3
Package Includes::
High Quality Videos - All Chapters
Downloadable Study Guides, Podcasts, Terms and Concepts - All Chapters
Case Studies
Mobile App
Certification Exam [What is included?]
Proctored Online Exam
90 Questions
120 minutes
One mark awarded for every right answer
No negative marks for wrong answers
e-Certificate
Accreditation Body : 6SigmaStudy.com