Learning Objectives

 Purpose of a quality management system,
 Management system audit, in accordance with ISO 19011, and ISO/IEC 17021(as applicable)
 Third-party certification
 Role and responsibilities of an auditor
 Plan, conduct, report and follow-up a QMS

Who should attend?
 Quality professionals interested in conducting first-party, second-party, and/or third-party audits
 Management Representatives
 Quality Directors
 Managers
 Consultants

What will I learn
 Basic understanding of QMS
 Annex SL
 Auditing context of the organization
 Auditing Leadership
 Auditing quality policy & planning process

 Auditing risks and opportunities
 Auditing support process
 Auditing performance evaluation and improvement
 Roles and responsibilities of auditors
 Preparing audit checklist & Opening meeting
 Identification and grading of audit findings (Case study)
 Writing an NCR & Closing meeting
 Writing Audit Report & Review of corrective action