{"id":19595,"date":"2021-09-16T22:56:38","date_gmt":"2021-09-16T17:26:38","guid":{"rendered":"https:\/\/www.instamojo.com\/blog\/?p=19595"},"modified":"2023-01-23T15:28:14","modified_gmt":"2023-01-23T09:58:14","slug":"food-business-dtc-brand-story-eatally","status":"publish","type":"post","link":"https:\/\/www.instamojo.com\/blog\/food-business-dtc-brand-story-eatally\/","title":{"rendered":"How Eatally Ice creams is bringing innovation to food business one scoop a time"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u201cAs an instinct, we chefs always seek innovation\u201d, says Akshay Bhagwat, the owner of food business &#8211; Eatally, \u201cI wanted to bring something fresh and new\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With unique, mouth-watering flavours, Eatally is changing the perception of ice creams and sorbets as we know it! From exotic lavender-honey ice cream to Madras filter coffee flavour, this D2C brand delivers a variety of frozen treats to their customers\u2019 doorsteps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this week\u2019s spotlight story, we bring you the brand story of Eatally, an artisanal ice cream business based in Pune. Learn how a food business became successful by adopting the DTC model and going online. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Made with raw materials from both India and across the world, their innovative products have won hearts of ice cream lovers for being rich in flavour and completely natural in ingredients.\u00a0<\/span><span style=\"font-weight: 400;\">The founder of Eatally Ice creams tells us his journey of creating a food brand loved by many, by blending science, art, and creativity.<\/span><\/p>\n<h3><strong>Leaving a full-time job to build a food business online<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Being a chef for two decades, Akshay has spent his early career in Europe and later in Pune. And though he was passionate about his career, he found his chef job at a restaurant monotonous. Cooking the same food everyday did not satisfy the creative chef in him.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI wanted to do something different, create something that people will love. As an instinct, we chefs always want to innovate. That\u2019s what motivated me to take the leap to bring something innovative\u201d, Akshay says. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cManufacturing ice creams is a scientific process and it\u2019s not easily replicated. During my stay in the UK, I have seen how high-quality ice creams are made. So I wanted to bring the same quality product here.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Akshay quit his restaurant job to pursue his dream of bringing out innovation in food: becoming a food entrepreneur as an ice cream maker, with a vision to bring people high-quality artisanal ice creams.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-20101\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-collage.png\" alt=\"\" width=\"800\" height=\"500\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-collage.png 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-collage-300x188.png 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-collage-768x480.png 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-collage-380x238.png 380w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.shopeatally.com\/\" target=\"_blank\" rel=\"noopener\">Eatally<\/a> ice creams are very niche products. It requires good craftsmanship to make quality ice creams with rich flavours. Customers can choose from more than 15 flavours, standing out from mass market products. After researching and experimenting for almost a year, Akshay was able to come up with a formula for delicious ice cream and sorbets.\u00a0\u00a0<\/span><\/p>\n<h3><strong>Growing as an ice cream brand<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">When naming his brand, Akshay considered his initial teachers. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cI first learned the art of ice cream making from an Italian guy. Travelling to Italy in the summer, I came across different kinds of ice creams, which created a place in my heart for this dessert. So, I wanted to name the brand after the people I got inspired by. I played with the words \u2018Italy\u2019 and \u2018eat\u2019 and came up with the brand name \u2018Eatally\u2019.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Eatally products stand out from mass market ones in many ways. Most importantly, the vast array of flavours and combinations cannot be found anywhere else. From <em>sweet thai coffee<\/em> flavour to french vanilla caramel, and mango kulfi, every product is uniquely delicious!<\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-large wp-image-19599\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-1024x1024.jpg\" alt=\"eatally ice cream - d2c icecream brand\" width=\"1024\" height=\"1024\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-1024x1024.jpg 1024w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-150x150.jpg 150w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-300x300.jpg 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-768x768.jpg 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-80x80.jpg 80w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-380x380.jpg 380w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005-800x800.jpg 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/IMG-20210916-WA0005.jpg 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Apart from this, Eatally products are made from pure cow milk, natural cane sugar, and home-made fruit purees. Mass manufactured ice creams only contain milk solids and artificial flavours. The raw materials for Eatally are sourced from trusted local places in and around Pune. Some of the flavours are imported from abroad\u2014lavender extract is from France and lemon powder from Italy.<\/span><\/p>\n<h3><strong>Embracing the D2C business model<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Eatally initially started selling directly to outlets. But, the B2B model did not work for them. \u201cWe later realised that home-delivered goods are high in demand because of the pandemic. So we decided to launch our business as D2C\u201d, says Akshay. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cSwitching to D2C was the best decision we made. Our brand has grown well since then\u201d.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Social media (Instagram and Facebook) was the main platform for selling. At first, they invested in paid ads to spread the word. After the first sales, customers gave them great feedback! It has been word-of-mouth ever since.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instamojo\u2019s eCommerce features and secure payments made the path to entrepreneurship much easier for <a href=\"https:\/\/www.shopeatally.com\/\">Eatally<\/a>. <\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cIn September 2020, I joined Instamojo premium. It\u2019s a very easy-to-use platform. All orders are collected through the Instamojo store. I\u2019m glad that there\u2019s an update almost every month to improve user experience further. Also, I don\u2019t have to worry about my payments because it is safe and regular\u201d<\/span><\/p><\/blockquote>\n<figure id=\"attachment_19598\" aria-describedby=\"caption-attachment-19598\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-19598\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally.png\" alt=\"\" width=\"800\" height=\"500\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally.png 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-300x188.png 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-768x480.png 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2021\/09\/eatally-380x238.png 380w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-19598\" class=\"wp-caption-text\">Eatally Online Store<\/figcaption><\/figure>\n<h3><strong>Challenges online food business face<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Of course the road is not always sweet and colourful. Eatally had to face some challenges while coming up. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe first challenge was to develop a perfect formulation for ice creams. In foreign countries, it is permissible to use eggs as an ingredient to get a good texture. But in India, only vegetarian ingredients are permitted. So we had to come up with a new formula that gives a smooth texture\u201d, says Akshay. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAnother challenge we face is the frequent power cuts and temperature fluctuations, because of which the icecream gets ruined sometimes.\u201d<\/span><\/p>\n<h3><strong>A Mojo Star entrepreneur<\/strong><\/h3>\n<p>Mojo Stars is an initiative by Instamojo to highlight and celebrate the stories of extraordinary small business owners who are living their entrepreneurial dreams on Instamojo.<\/p>\n<p>And Eatally has made it into the prestige list with their artisanal, international quality icecream that are winning hearts! Check out how Eatally is featured on <a href=\"https:\/\/www.instamojo.com\/mojo-stars\/eatally-ice-creams\/\" target=\"_blank\" rel=\"noopener\">MojoStar<\/a>.<\/p>\n<p><a href=\"http:\/\/www.instamojo.com\/mojo-stars\/eatally-ice-creams\/\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-21826\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080.jpg\" alt=\"\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080.jpg 1080w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-300x300.jpg 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-1024x1024.jpg 1024w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-150x150.jpg 150w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-768x768.jpg 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-80x80.jpg 80w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-380x380.jpg 380w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2020\/03\/1080X1080-800x800.jpg 800w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/a><\/p>\n<h3><strong>Future business plans\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Eatally is planning to increase their capacity gradually and expand to more outlets. \u201cWe are planning to get our own coach and delivery system. Currently, we are in-talks with investors and venture capitalists to seek funding and grow further.\u201d<\/span><\/p>\n<h3><strong>Advice for food business owners<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">On being asked what advice he will give to food entrepreneurs, Akshay says, \u201cWhatever your business is, continuously innovate. Then only can you stay at top. Things might seem too difficult, but be persistent and don\u2019t lose hope.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every ice cream is a testimonial on how much skill and craftsmanship goes into making it. One flavour at a time, Eatally is bringing a fresh change to this familiar dessert.<\/span><\/p>\n<p>Launch your own online store with Instamojo and <a href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\" target=\"_blank\" rel=\"noopener\">start an eCommerce business<\/a> of your dreams. Sign up for free!<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><a class=\"mb-button mb-style-flat mb-size-default mb-corners-default mb-text-style-default \" style=\"background-color: #2b2b81;\" href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\">Start Your Online Store<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u201cAs an instinct, we chefs always seek innovation\u201d, says Akshay Bhagwat, the owner of food business &#8211; Eatally,&hellip;\n","protected":false},"author":60,"featured_media":19596,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[4787,4785,4782,4781,4780,4784,4786,4788,4779,4778,1979],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Eatally Ice creams is bringing innovation to food business one scoop a 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