{"id":24144,"date":"2022-11-11T15:55:25","date_gmt":"2022-11-11T10:25:25","guid":{"rendered":"https:\/\/www.instamojo.com\/blog\/?p=24144"},"modified":"2023-05-23T12:25:38","modified_gmt":"2023-05-23T06:55:38","slug":"how-to-shift-your-business-from-offline-to-online-the-ultimate-guide","status":"publish","type":"post","link":"https:\/\/www.instamojo.com\/blog\/how-to-shift-your-business-from-offline-to-online-the-ultimate-guide\/","title":{"rendered":"How to shift your business from offline to online: The ultimate guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Whether you are the neighbourhood Kirana store or a small business selling handmade products, who doesn&#8217;t want a wider customer base? Shifting from an \u00a0 offline to an online business can have a wide variety of advantages from higher revenue to more versatile customer touchpoints.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> In fact, the pandemic was the biggest proof of how significant digitization could be for the MSME industry.\u00a0<\/span><\/p>\n<p>Already have a physical store but don&#8217;t know how to switch to an online presence? Here&#8217;s a guide.<\/p>\n<h2><b>Benefits of shifting your business from offline to online<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">From the agricultural sector to pharmacies, going online allowed them to continue their business operations and sustain their livelihood. Even though the dangers of covid are now receding, having your own online store\/website continues to have a massive potential for your business.\u00a0<\/span><\/p>\n<h4><strong>Here are some numbers that can convince you:\u00a0<\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">87% of shoppers like doing online research before shopping\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">97% of consumers find local businesses through online searches<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">9% of the world\u2019s population (and growing!) is now online\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">India has the second largest internet user base with close to 933 million people using the internet\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A livemint survey <\/span><span style=\"font-weight: 400;\">showed 64% of the SMBs that went online were seeing their sales double or increase by five-fold\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><strong><a href=\"https:\/\/www.deltacharms.com\/\" target=\"_blank\" rel=\"noopener\">Delta Charms<\/a>, a small business selling jewellery on Instamojo saw their sales go up by more than 500% in the past year itself!\u00a0<\/strong><\/p><\/blockquote>\n<figure id=\"attachment_24152\" aria-describedby=\"caption-attachment-24152\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.deltacharms.com\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"wp-image-24152 size-large\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-1024x581.png\" alt=\"\" width=\"1024\" height=\"581\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-1024x581.png 1024w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-300x170.png 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-768x436.png 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-380x216.png 380w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-800x454.png 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms-1160x658.png 1160w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/delta-charms.png 1429w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-24152\" class=\"wp-caption-text\">Instamojo online store: Delta Charms<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Are you hesitating because it is a difficult and exhaustive process? On the contrary, going online can be done in a week, if not a few days.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\"><span style=\"font-weight: 400;\">Getting your own free website can take you less than 5 minutes. Try it out with Instamojo.\u00a0<\/span><\/a><\/p>\n<h3><b>Here\u2019s a step-by-step guide when going online with your offline business.\u00a0<\/b><\/h3>\n<h2><b>Choosing your eCommerce platform<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Since you already have a product that you are ready to sell online, you first need to set up a system in place that helps you. An eCommerce platform can help you with all the functions that your business would need to have an online presence.\u00a0<\/span><\/p>\n<p><strong>You will hence need to first choose an eCommerce platform that will help you with:\u00a0<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Setting up your website &#8211; in other words, your online store\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrate payment gateways\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage your back and front end so that you don&#8217;t have to worry about coding\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Security and privacy\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A good <a href=\"https:\/\/www.instamojo.com\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=homepage\" target=\"_blank\" rel=\"noopener\">eCommerce platform<\/a> will also have marketing features integrated that will enable your best performance.\u00a0<\/span><\/p>\n<h2><b>Setting up your online business<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you have a system in place, it\u2019s time to get your online business up and running.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Choose a domain<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before you can reach out to customers, your <a href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\">online store<\/a> needs to have a name. For consistent brand awareness online and offline, choose a domain name that is the same as your offline business.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Organizing your products<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Thoroughly vet your products when organizing your product catalogue. Some products will be easy to sell online, some will have limitations. For eg: Food items will probably be shipped only to certain locations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Inventory management<\/strong> <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Create a centralised tracker of ALL your products so that you have overall visibility when some products are running low on stock. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Invest in a smart inventory management system. Now that you have an omnichannel business, you will need to keep track of which products are sold online and offline. An IMS will help automate these processes.\u00a0<\/span><\/p>\n<h3><strong>Licences and registrations\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If your business has the potential of earning more than Rs 40 lakh, then you will have to get a GST registration for your business with the ministry of corporate affairs.\u00a0<\/span><\/p>\n<p>Need help with your business registrations? Enroll in our free course on <a href=\"https:\/\/www.mojoversity.com\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=mojoversity\" target=\"_blank\" rel=\"noopener\">mojoversity.com.<\/a><\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/IGJOaJb6p08\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2><b>Getting your online store ready for orders<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We seem to be getting quite close to your first online sale. Now that the financial and legal aspects are taken care of, let\u2019s talk about your actual online store. Think of the customer who has reached your online store. Map their customer journey.\u00a0<\/span><\/p>\n<p><strong>Here are some of the things you will have to do to ensure they have a smooth buying experience:\u00a0<\/strong><\/p>\n<h3><b>Product images and videos<\/b><\/h3>\n<p><b> <\/b><span style=\"font-weight: 400;\">7 out of 10 buyers will decide whether they want to buy a product online purely based on how it looks in pictures. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Product images and videos need to be of the height possible quality. This does not mean using stock images. The customer should get a realistic sense of what the product would look like when they receive it.\u00a0<\/span><\/p>\n<p>Related read:\u00a0<a href=\"https:\/\/www.instamojo.com\/blog\/ecommerce-photography\/\">eCommerce product photography: 7 cost-effective hacks + examples<\/a><\/p>\n<h3><b>Product descriptions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Give brief and crisp <a href=\"https:\/\/www.instamojo.com\/blog\/how-to-write-product-description\/\" target=\"_blank\" rel=\"noopener\">descriptions of the product<\/a> so that the customer has all the information they need before purchasing it. Also try to give additional details apart from size and dimensions like use cases, care tips, etc.\u00a0<\/span><\/p>\n<figure id=\"attachment_24153\" aria-describedby=\"caption-attachment-24153\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/aksharacloset.myinstamojo.com\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"wp-image-24153 size-large\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--1024x587.png\" alt=\"\" width=\"1024\" height=\"587\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--1024x587.png 1024w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--300x172.png 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--768x440.png 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--380x218.png 380w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--800x458.png 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description--1160x665.png 1160w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/product-description-.png 1368w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-24153\" class=\"wp-caption-text\">Instamojo online store: Akshara closets<\/figcaption><\/figure>\n<h3><b>User Navigation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Have well-thought-out product pages that clearly define what information the customer will get from that page. Improving the navigation on your <a href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\" target=\"_blank\" rel=\"noopener\">online store<\/a> will allow the customer to reach the product they desire in the shortest clicks possible. If it\u2019s complicated, they will abandon the purchase route.\u00a0<\/span><\/p>\n<h3><b>Home page<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your homepage is like your 24\/7 salesperson. It should be neat, and professional. Your content should not have any errors or typos. The call-to-action buttons should be effective and well-placed.\u00a0<\/span><\/p>\n<p><strong>Related read:\u00a0<a href=\"https:\/\/www.instamojo.com\/blog\/ecommerce-call-to-action-examples-that-see-conversions\/\" target=\"_blank\" rel=\"noopener\">9\u00a0eCommerce Call to Action examples that see crazy conversions\u00a0<\/a><\/strong><\/p>\n<h3><b>About us page<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">This page allows you to tell your own story. Let your customer know who are the faces behind the screen. Knowing who you are and why you do what you let your customers connect to you on a deeper level.<\/span><\/p>\n<p><strong>Related read:\u00a0<a href=\"https:\/\/www.instamojo.com\/blog\/how-to-write-about-us-page-for-ecommerce-website\/\" target=\"_blank\" rel=\"noopener\">How to write About Us page for an eCommerce website (Tips + Examples)<\/a><\/strong><\/p>\n<h2><b>Setting up payment methods<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As we mentioned earlier, the advantage of <a href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\">selling online<\/a> is that you can reach customers all over the country, if not the world. But any business transaction needs to have completed successful payments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should set up as many payment methods as possible to give your customers the luxury of being able to choose and switch. Look at the main payment methods used by your offline customers and replicate them for your online business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">80% of shoppers from tier 1 and tier 2 cities prefer paying in cash. But these come with a host of challenges, especially if you are a small business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an integrated <a href=\"https:\/\/www.instamojo.com\/payment-gateway\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=payment_gateway\" target=\"_blank\" rel=\"noopener\">online payment gateway<\/a>, you can receive payment instantly. Additionally, a secure gateway helps authenticate the shopper and ensures a safe flow of money from the customer\u2019s account to yours.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ensure the payment gateway you choose is PCI-DSS compliant and has all the necessary qualifications and certifications<\/span><b>.\u00a0\u00a0<\/b><\/p>\n<h2><b>Choosing a shipping service<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Apart from starting your website, choosing a shipping service forms an important addition to your online business set-up. In physical spaces, the purchaser usually takes the product home with them instantly after purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Online business is defined by convenience where the products are shipped to the purchase\u2019s chosen address.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You would need reliable <a href=\"https:\/\/www.instamojo.com\/blog\/shipping-for-small-business-in-india-the-complete-guide\/\" target=\"_blank\" rel=\"noopener\">shipping partners<\/a> that ensure fast delivery to all the locations of your existing customer base.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On Instamojo, you can choose from multiple shipping partners and track your product from your dashboard itself.\u00a0<\/span><\/p>\n<figure id=\"attachment_24154\" aria-describedby=\"caption-attachment-24154\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.instamojo.com\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=home_page\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"wp-image-24154 size-large\" src=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-1024x463.png\" alt=\"\" width=\"1024\" height=\"463\" srcset=\"https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-1024x463.png 1024w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-300x136.png 300w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-768x347.png 768w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-380x172.png 380w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-800x362.png 800w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service-1160x525.png 1160w, https:\/\/www.instamojo.com\/blog\/wp-content\/uploads\/2022\/11\/Shipping-service.png 1338w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption id=\"caption-attachment-24154\" class=\"wp-caption-text\">Source: Instamojo<\/figcaption><\/figure>\n<h2><b>Let your customers know<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For your online store to thrive, customers need to know that it exists. Let\u2019s separate your customer base into two-<\/span><\/p>\n<h4><b>Existing customers:\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">These costumes are already familiar to your physical store and your product. Here are some ways you can let them about your online business:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send personalised emails and WhatsApp\/texts to your customers informing them\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Give them an exclusive discount for ordering online\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set up QR codes around your physical store so that walk-in customers can scan them\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make changes to your thank you note that you give ith the receipt with details of your online store\u00a0<\/span><\/li>\n<\/ol>\n<h4><b>New customers:\u00a0<\/b><\/h4>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have a go-to-market strategy in place which should include:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Your social media plans\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Your promotional email campaigns\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Partnering with <a href=\"https:\/\/www.instamojo.com\/blog\/influencer-marketing-guide\/\" target=\"_blank\" rel=\"noopener\">influencers\u00a0<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Leveraging your existing community\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Creating content in your niche\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adopt <a href=\"https:\/\/www.instamojo.com\/blog\/ecommerce-seo\/\" target=\"_blank\" rel=\"noopener\">proven SEO practices<\/a> like updating your keywords, meta tags, sitemap, and link building\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer a launch promotion on your website\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Post trendy content to appear on the explorer feed\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Try out targetted ad campaigns with Google or Meta\u00a0<\/span><\/li>\n<\/ol>\n<p>Now that you have an omnichannel presence, your business is all set to see sky-high revenues!<\/p>\n<p>Take your first online step with Instamojo for FREE.<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/Z9yiIc7X9Wg\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><a class=\"mb-button mb-style-flat mb-size-default mb-corners-default mb-text-style-default \" style=\"background-color: #2bc470;\" href=\"https:\/\/www.instamojo.com\/online-store\/?utm_source=imblog&amp;utm_medium=interlink&amp;utm_campaign=online_store\">Start your online journey <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Whether you are the neighbourhood Kirana store or a small business selling handmade products, who doesn&#8217;t want a&hellip;\n","protected":false},"author":67,"featured_media":24145,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[398,5322],"tags":[5829,4795,5827,590,5832,4055,5833,5830,5828,5831,5826,5249],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to shift your business from offline to online: The ultimate guide<\/title>\n<meta name=\"description\" content=\"Omnichannel businesses can see close to 9% more annual revenue. Here is a full guide on shifting from an offline to online business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.instamojo.com\/blog\/how-to-shift-your-business-from-offline-to-online-the-ultimate-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to shift your business from offline to online: The ultimate guide\" \/>\n<meta property=\"og:description\" content=\"Omnichannel businesses can see close to 9% more annual revenue. 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