Mastering Difficult Conversations
What is Mastering Difficult Conversations?
Most people avoid having difficult conversations because they fear the cost of the conversation goes badly.
But being able to handle difficult conversations is a key capacity for any individual to be successful in their personal or professional life.
In this 1.5 day workshop, you'll learn the core skills to Master Difficult Conversations, so that you can deal handle situations like:
** Dealing with angry customers at work
** Offering constructive feedback
** Making high-stakes decision at work and at home
** Asking someone to return back money from a loan
During the workshop, you'll learn the core skills of the 4 step framework to get proficient in listening to yourself and others. Getting clear on your needs & request. Communicate in a way that invites collaboration and problem-solving.
We'll also show you how you can apply the process in your own context and how to tackle tricky situations at work, or with family & friends.
How can Mastering Difficult Conversations help my organization?
** Resolve conflicts quickly & strengthen team relationship
** Improve productivity by creating alignment with teams
** Have more effective meetings by being clear on your needs & requests.
** Be able to give clear & supportive feedback to improve quality & team performance
Who's the trainer?
Ranjitha Jeurkar is a director at Connext Coaching & a certified trainer with the Center for Nonviolent Communication. She trained in Nonviolent Communication for eight years, with specific training in interpersonal work, mediation and other conflict resolution methods. Over the last few years, she's worked with individuals and groups, offering programs tailored to the specific needs of the group.