ITSM is an Information Technology Service Management system, which manages all the IT related services such as servicing a Computer or a Printer into the computerized form. When the customer brings their devices for servicing, the technician check the device and enter the details into the system. The technician also decides whether the device will be repaired locally or has to repair by the service center. Once the service note is generated the customer will receive an SMS from the system. If the item is repaired, then update it to the system so that the sms will go to the customer for item pickup.