It’s a no-brainer that social media is an important tool for small & independent businesses today. An active social media business account is the first step towards success as it helps to turn your business into a brand.
With social channels adding new analytic measurements every week, it can be hard to keep up with it all.
But don’t worry – This guide will help you sort through the noise and get focused on the social media metrics that impact your small business directly.
Social media growth
Before you dive into social media analytics, it is important to set your social media goals for your business. Some of the common ones include:
- Engagement with customers
- Promotion of online store
- Brand awareness
- Product awareness
- Generating sales
In order to grow your social media marketing, you need to put in consistent effort. Here are the various forms of content on social media that you can explore —
Images are one of the most commonly used forms of content over social media. You can use social media to show your product pictures, discount & sale announcements, partnerships, and more.
Carousels are an interesting way to share engaging content with your followers. It gives the audience the ability to swipe through multiple pictures/videos in a sequence. If your business creates informative content, then carousels can help your social media grow a lot.
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Videos are highly consumed over the internet; all social media platforms are promoting them nowadays. In fact, videos can be a great strategy for you to build your business over social media. Youtube is the most popular video platform for growing your business.
Polls can be an incredible way to understand the pulse of your audience. You can use polls to get feedback, discuss new product ideas, and even have a fun engagement with your audience.
— instamojo (@instamojo) July 22, 2021
5. Bite-sized content
Bite-sized content is the newest rage on the Internet. The format usually entails short 15-30 second videos, which engage a user in the form of quick entertainment.
Reels, an Instagram feature, is the most popular bite-sized form of content on the internet.
Once you start putting up content consistently, it becomes important for you to start measuring its success. Analyzing and measuring the numbers of your social media account can help in multiple ways—
- It helps you understand your audience
- You can plan a content strategy based on it
- Understanding of the demographic
- Improving customer satisfaction
Which social media metrics should a small business track?
There are 100+ social media metrics to track on different platforms. It can become increasingly difficult and confusing to understand, especially for independent business owners.
So, what parameters should your business prioritize? We run you through some important numbers depending on your social media goals:
Brand awareness metrics:
Impressions mean the number of times your content is seen on the platform. Greater impressions drive more brand awareness.
If aesthetics is a priority for your products, then impressions should be an important metric for you. Impressions tell you about your visibility on the platform.
Reach over social media indicates the number of unique accounts that saw your content. Impressions and reach go hand in hand, as it gives you an idea about how many people are re-visiting your posts.
For example, a post with 20 impressions and 10 reach would indicate that people see your posts twice on average.
Followers or subscribers is the count of accounts that have decided to continue receiving social media updates from social media account.
You should track followers every month to understand how your account is growing. An increase in follower count is often accompanied by better sales & more customers.
It is the rate at which your followers take your content and share it through their networks—indicating the quality of your content.
A higher amplification rate indicates a better brand value of your content. It is ideal to track the Amplification rate every month.
Likes or reactions
Likes or reactions are the simplest means of engagement available to your followers. A higher number of reactions indicate more likeability of your content. Posts that get more likes are shown to more people on the platform.
Comments are a feature via which your audience can share their opinions on your content. If your business is in the online education, newsletters, or reading space, then comments are an important metric. When users comment regularly on your posts, it indicates a loyal following.
Shares show the number of times people have shared your post with their friends, family, and other networks. Shareable content is an important quality of a social media strategy.
Given that this is one of the most important metrics, businesses in the accessories, gifting, clothing, and fashion space cannot ignore it. It is due to the fact that people tend to discuss their shopping choices with their close ones.
Saves are perhaps the most important social media metrics when it comes to content. They are a unique Instagram feature—users get an option to save posts into different collections on the platform. It has a similar impact as shares, wherein users save these posts to come back later.
If your posts are getting a lot of saves, then your content is having a long-term impact. You should continue doing more of such posts.
‘View’ is a Youtube-centric metric. It indicates the number of times a video was played by a user. Indeed, youtube is one of the best platforms to become popular with video content & you can grow your business here too. Better views give you more exposure. Hence, better sales.
This is probably the most important metric in terms of social media content. Generally, a higher engagement rate means your followers are loving your content.
The average engagement rate varies based on the platform & type of account. Therefore, It is important to track your engagement rate every month.
Engagement Rate= (Shares+Reactions+Saves+Comments / Total Impressions)*100
Virality rate helps with tracking the virality potential of your social media account. You may track this metric to check how viral your content is.
Virality Rate= (Total shares/Total impressions)*100
If your social media content strategy revolves around leading people to a landing page or website, then you should track link clicks actively. It is a very useful metric if your business deals with events, online ticketing, bookings, or blog.
This metric tells you the number of people clicking on the website mentioned in your “about” section. It is most important to link your social media to your online store. In fact, having an online store linked to your social media account helps customers shop instantly from you.
The Click-through rate is calculated to understand the effectiveness of your content in getting people to click on your posts. Not to mention, a growing CTR indicates improvement in the design & copy of your content.
Where to check these metrics?
You can access Insights on all social media websites. With this intention, you can also invest in social media analytics tools to understand your metrics.
We will also take you through various platforms and how you can access their insights + metrics.
Facebook provides an in-depth analytics section on their Pages dashboard. Click on “Insights” on the left menu bar, to access this section.
Twitter analytics helps you get metrics for each tweet along with overall numbers over any date range. It is available when you click the “More” option on the left-hand side of the website.
You can use Youtube Studio to access Analytics for your videos. To illustrate, you can access this section on the left-hand side of your studio panel.
Instagram provides insights at both a post & an account level. To understand how Instagram insights work, we put together a post for you here—
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Instagram is one of the most important social media platforms for a small business owner. Understanding the metrics of success on Instagram can help you choose the kind of content that works the best for that platform.
Learn more about using Instagram to grow an impressive audience as a small business owner! Take our FREE course on mojoversity and gain a competitive edge.
Measuring social media success isn’t that simple because there isn’t a one-size-fits-all approach to it. This is why we suggest measuring a social media channel’s success by the goals you’ve set for a specific campaign and not by just one metric.
Small online businesses should focus on both their online store and their social media marketing efforts. If you are an entrepreneur who has a passion but does not know how to see it come to life, Instamojo is here to help.
Set up your own online store for FREE and enjoy all the integrated features that can help take your business from zero to a hundred.