D2C eCommerce: everything you need to know

d2c ecommerce
(Last Updated On: February 2, 2023)

Recently, there has been a lot of buzz in the eCommerce industry around the direct-to-consumer (D2C) model. Over the years, we have witnessed many D2C brands emerge and scale.

In this blog, we’ll walk you through what D2C is, the challenges and benefits, and how you can create your own D2C brand online.

What is D2C?

Direct-to-consumer or D2C is a business model where there are little to no intermediaries such as agents, distributors, wholesalers, and retailers. As the brand, you sell directly to your customers. This also means you control all aspects of your business — from production to distribution and everything in between.

In short, a D2C brand is an independent seller and has more authority over their business.

A D2C eCommerce brand primarily uses online methods to find customers and collect orders. Compared to other eCommerce models, D2C has many benefits running from profit to better reach. Let’s look at the most popular reasons why brands are choosing D2C over other business models.

Advantages of a D2C business model

Let’s look at the most popular reasons why brands are choosing D2C over other business models.

Opportunity to innovate

You get complete control over customer experience and branding as a D2C business. You can personalize products and create an amazing shopping experience for customers.

In the eCommerce world, this is a huge advantage you’ll get over other brands. Online consumers look for good brands that resonate with their values and appreciate a good shopping experience.

D2C brands also have higher chances of gaining customer loyalty and retaining more customers.

Higher profit margin

Another major advantage D2C brands have is the chance of getting higher profit margins.

By eliminating “middlemen” in the supply chain process and other aspects of business, brands can cut costs and gain authority over their profit margins. You won’t have to share your profits with other parties. Other eCommerce business models like marketplaces, you will have to give a significant percentage of your income to the platform. This is not the case when you become an independent seller.

Access to customer data

Most D2C brands have access to an enormous amount of data about customers. You can use this to run successful marketing campaigns, run re-targeting ads, and retain customers.

As an eCommerce business, you will own a website. Through this, you can track how many leads visit your store, their location, and what they’re interested in. This can be done with the help of tools such as Google Analytics and Hotjar.

By understanding customer behaviour, you can make more informed business decisions and get more results in the long run.

Challenges D2C brands face

Cost of marketing and branding

Although you get higher profit margins, be prepared to re-invest some of this into your business for marketing. As a D2C brand, you’ll need to market your products in creative ways to gain customers. Other business models, your brand gets more visibility and hence you won’t need to spend more on marketing.

You’ll also need to spend money on branding and positioning your business in the market. Logos and other brand assets need to be created, packaging has to be made, and you’ll have to create a unique messaging or get a branding agency to do it.

High competition

As a D2C brand, the success of your business depends upon how well you stand out from the competition. In the coming years, you should expect to see an increase in competition across different niches in the eCommerce market. Therefore, standing out as a D2C brand will become tougher.

However, this does not mean it’s too late. There are ways you can overcome competition and stand apart. One important step you can take is to build a website for your D2C brand. According to a report, online sellers claim that having a website for their business helps lower the competition.

Managing business becomes complex

When you switch to a D2C model, you’ll get the freedom to control all aspects of your business. This also means more operational tasks will be added to your list. Everything from creating a website to packing orders, you’ll have to get involved.

With technology like Instamojo, you can make some of these tasks easier. For example, with Instamojo D2CTech platform, you can create an online store easily even without any technical knowledge. You also get to easily partner with courier companies and get your products shipped to customers.

How to take your eCommerce brand D2C

Step 1: Find a supplier or manufacturer

You need to find a reliable source for your products or raw materials. They should be able to send you the products at the right time and whenever required as wholesale. If you have a product idea, get a manufacturer to create it in bulk to sell.

You can search a business depository online to get lists of registered suppliers or simply do a Google search.

Step 2: Create a website for your business

A website is a must-have for D2C brands. Although you have other options like selling on social media, a website will set you apart and take many operating tasks off your hands. You also open up many marketing and partnership opportunities with an eCommerce website.

You have many options when it comes to creating a website for your D2C brand. And no, you don’t need any coding or design knowledge to get started.

With a platform like Instamojo, on a monthly or yearly subscription, you can start creating an online store by choosing a theme of your choice and adding your products. You can launch your eCommerce website in no time! Here’s an example of an online store created on Instamojo: ArtisticIndie.

d2c ecommerce

Step 3: Branding and messaging

Branding is how you position your business in the market. As a D2C brand, this step is very important because you want your target audience to know about you and how you differ from other brands in your niche.

In fact, 77% of marketers say building a strong brand is key to their company’s growth.

Branding includes establishing values, telling a story, and creating your brand assets like logo, images. Brand building for your business also includes:

Step 4: Create a marketing strategy

Now that you have a website, supplied products, and created a branding strategy, it’s time to launch your D2C brand online! For this, you will need a solid marketing strategy.

As an eCommerce brand, here are the major digital marketing channels you can get started with:

You can get started with social media marketing and work your way up to the other channels. Pick one social media network your audience is more active and start engaging with them.

Instamojo: a #D2CTech platform to power your business

As you can see, Direct-to-consumer business model has many aspects. It’s a huge step to transition into D2C and become an independent online seller.

Instamojo is a #D2CTech platform which helps businesses launch online successfully. With this platform, you can create an online store, set your product catalogue, and start selling within minutes. You also get access to marketing features and customer service tools — managing your business becomes a lot easier!

You can get started on Instamojo for fee. Sign up and check out how your D2C brand can grow online.


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